Help - Troubleshooting

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My desktop picture is distorted. Sometimes it looks stretched-out, other times it looks compressed. How do I fix this problem?
It is possible that you have a display with a resolution that is higher than the image that you downloaded. Images on our site are ideal when viewed on displays with resolutions up to 1024x768, but will be displayed with acceptable quality on all resolution screens. Other images that you may find and download from Internet may be too small. Image Player may attempt to stretch the image to fill the screen, resulting in unacceptable pixellation artefacts.

My background images have terrible colors, but the small icon logos look OK. What is causing this?
Our background images are high-resolution images with finely graduated colors. They require that your monitor and video card support at least High Color (16 bit). Most likely your screen is set to support only 256 or even 16 colors. The little logo icons look fine, because only 256 colors were used to produce them. You can check this by right-clicking on some empty area of the screen, selecting 'properties' and then 'settings'. Try to increase the color depth. If it is impossible, than it means that your video card does not support higher color depth. You could consider upgrading the card, but you must make sure that your monitor will be able to handle it.

How do I change a wallpaper image on my desktop without waiting for the scheduled rotation?

  1. Double click the IP icon on the system tray.
  2. Browse through the Wallpaper ans Screen Saver Image Files list box. Click on the + sign to expand folders.
  3. A single click on the image name will highlight the image name and display its contents in the Preview window. A double click on the image name will display it on the desktop.
Why do I have multiple images (tiled) on my screen?
Your settings are probably configured for 'Tile' in the 'Display' control panel.
  1. Right click on your desktop.
  2. Select Properties from the menu. In the window 'Display Properties', the 'Background' tab includes an option for tiling your wallpaper.
  3. Change this setting to 'Center', click the 'Apply' button. The wallpaper should display properly.
Why would my wallpaper image be distorted?
  1. Right click on your desktop.
  2. Select Properties from the menu. In the window 'Display Properties', the 'Background' tab includes an option for setting your wallpaper Center, Tile or Stretch.
  3. Change this setting to 'Center', click the 'Apply' button. The wallpaper should display properly.

I have registered, but each time I try to download pictures, I am asked to register again (or, it works until I reboot the machine, but then it forces me to register again).
This problem may be caused by cookies being disabled on your PC. ImagePlayer uses cookies to indicate that a user has registered. In addition, Internet Explorer users may also have the 'session' cookies enabled, but 'persistent' or 'saved to disk' cookies disabled. Different browsers keep cookies in different places, so changing a browser may also require re-creation of cookies. Here is how to check:

Netscape
In your browser, select menu options Edit>Preferences and click on the Category option 'Advanced'. Make sure that the radio button 'Accept Cookies' (or similar, there may be some differences between versions) is clicked. Click the OK button.
Internet Explorer
In your browser, select the menu option tools>Internet Options>Security. Click the 'Custom Level' button. Scroll the 'Settings' window until you come to the Cookies section. The options 'Allow cookies that are stored on your computer' and 'Allow per-session cookies (not stored) should be enabled.
Once you have enabled the cookies, you need to register once more. This will cause a cookie to be set on your PC and allow you to continue downloading images without further problems. If the ImagePlayer is already installed on your PC, you can follow the registration until you click on the DOWNLOAD button, and close the Save As window without downloading and reinstalling the ImagePlayer.

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